LUCE RETURN POLICY
We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange, or replacement of all goods returned to us. Due to manufacturer restrictions, some items are not eligible for return if they have been opened. Please verify product return eligibility.
You may return most items within 10 days of delivery for a refund less original shipping fees. A variable fee will be deducted from your total refund amount to cover original shipping and handling charges on any order originally shipped per our "FREE SHIPPING" offer.
- Due to manufacturer restrictions and store policies, some items are not eligible for return if they have been opened. Please refer to your product's detail page to verify return eligibility.
- All eligible returns must be returned to us within 10 days of delivery to qualify for a refund.
- Customers must obtain an RA (Return Authorization) prior to returning any merchandise. Return shipments received without an RA will not qualify for a refund.
- Refund eligibility is determined once your return is received and inspected. If received beyond our return policy time frame, or if our technicians determine through diagnostic testing that any returned item was:
1) damaged due to an accident, misuse, neglect, normal wear or tear or incorrect voltage use, or
2) claimed by the customer to be defective but determined to be in perfect working order,
such merchandise will not qualify for a refund and will be returned at the customer’s expense.
- All accessories including cords, chargers, adapters, carry cases, printed materials, promotional or bonus items, gifts with purchase and all original product packaging must be returned. Returned products may not be altered or damaged. Failure to return all included items will result in a partial or denial of refund.
- We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
- Customers always are responsible for return shipping charges unless the return is deemed to be defective and the product is been purchased directly from LUCE Beauty. Orders that are refused upon delivery will incur a $12.00 return shipment fee.
- To request an RMA#, please click here to initiate a return.
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